F&Q | Shipping & Returns
HOW MUCH DO YOU CHARGE FOR SHIPPING?
UK Shipping: £3.99 - £5.99
European Shipping: £14.99
USA & Canada Shipping: £24.99
Please note that international shipping costs do not include any customs tax charges which may be due depending on the parcel destination.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Please allow up to (UK 5-7 business days) & (Europe & Rest of the World 10 - 18 business days) for delivery, tracking will be available once your item has been shipped. All orders placed on Friday will be shipped the following Monday.
SHIPPING TO ITALY (Poste Italiane)
Please be aware that all orders to Italy may take longer due to the current customs delays.
HOW WILL I RECEIVE MY TRACKING INFO?
You will receive your tracking information via email within 48 hours of your order being shipped.
I HAVEN'T RECEIVED MY FULL ORDER?
Since every order is custom made and we have an assortment of products that are not always stocked in house, when you order multiple items at a time, they may be shipped separately which means you may receive one item before the next.
So don't panic if you don't receive all of your items at once, they are on the way!
WHERE IS YOUR COMPANY BASED?
We are based in the United Kingdom however, some of our suppliers are from around the world, this allows us to offer our products at a much more affordable price.
We always aim to ensure our customers love our products, however if you do need to return an order, we’re happy to help.
For UK & ROI customers, you are able to return unsuitable items within 14 days of receipt.
For all international customers, please return unsuitable items within 14 days of receiving your parcels.
Please return unsuitable items in their original packaging.
ALL DISCOUNTED ITEMS
All of our discounted items will not be returnable.
Steps to returning your item:
- Items must be returned within 14 days of receipt.
- Log your return by contacting us via our 'Contact Us' page. Please include your order number and reason for your return. We will respond within 48 hours.
- We will share a return address with you, following this pack your items ready for delivery. Ensure the items are unwashed, unworn and that all tags and labels remain intact.
- Ship your items to the return address. (For all UK orders, we will provide you with a pre-paid returns label).
- We will process your return within 3 working days of your parcel arriving.
For all International returns, please ensure to declare that the items are 'returned goods' on your customs declaration form.
If this box is not ticked, customs duty will be charged on arrival to the UK and your parcel will be refused on delivery and returned to you without a refund.